(a) compilation
(b) compile
(c) compiling
(d) compiler
139. The face of modern commerce would not look
the same _______ the affordability of personal
computers and the success of Internet businesses.
(a) provided that
(b) without
(c) on the condition that
(d) granted that
140. The Project Manager set the prices for the
_______ service and researched different marketing
strategies before launching the new campaign.
(a) cleaner
(b) cleaning
(c) cleaned
(d) cleanable
Questions 141-143 refer to the following letter.
INTEROFFICE MEMORANDUM
VALLEY MEDICAL SUPPLY, INC.
To: All Employees
From: Steven Rice, President
Subject: Community Service Program
Promoting a healthy society is an important goal we all share. As a result, I am writing to remind you
about one of our most popular and meaningful activities here at Valley Medical Supply - our community
service program. I encourage you to participate in this year's program if you haven't done so _______.
141. (a) again
(b) already
(c) moreover
(d) twice
In line with our mission to provide quality supplies for doctors' offices, we volunteer our time each year
to provide low-cost medical care at locations throughout the city. _______ locations include health
clinics, hospitals, schools and even supermarkets.
The services we provide range from flu shots to free blood pressure tests to assistance with major
operations. No matter what your capabilities or interests are, we can find the right volunteer opportunity
for you.
142. (a) This
(b) Them
(c) Theirs
(d) These
Employees consistently tell me that our community service program is one of the most fulfilling and
enjoyable aspects of their work here at Valley Medical Supply. The organizations and individuals who
benefit from our services also express their appreciation. To learn more about the details of this program,
5
including paid time off and free training, please speak to your supervisor. I'm sure you'll agree that
_______ health services to our community benefits everyone.
143. (a) be provided
(b) providing
(c) provide
(d) provided
Questions 144-146 refer to the following letter.
Red Line Clothing Company
5688 S. Silver Street
San Diego, CA 93422
(456)234-1232
Re: Late payment
Dear Mr. Charles,
I have enclosed a copy of your invoice which shows an outstanding balance of two hundred seventy-five
dollars. According to my records, this is the third notification of late payment, and you _______ not
submitted a payment.
144. (a) would
(b) have
(c) could
(d) will
I recently spoke to my manager regarding your account, and it appears that you may be _______ for a
payment plan if you contact a collections representative today.
145. (a) eligibility
(b) eligible
(c) illegitimate
(d) illegitimacy
I would like to arrange a time for _______ to discuss this option. If we cannot resolve this, I will be
forced to turn your delinquent account over to a collection agency.
146. (a) you
(b) they
(c) us
(d) them
Red Line Clothing Company
Questions 147-149 refer to the following letter.
Romero's Heating and Furnace RepairR
6
We've Got the Hottest Deals in the City – Guaranteed
With winter just around the corner, you'll want to be sure your office is ready for Mother Nature's Arctic
blasts. You'll depend on your furnace all winter to meet the comfort needs of your business, and that's
why you can't depend on anyone but Romero's to make sure everything is in _______ order.
147. (a) to work
(b) working
(c) work
(d) had worked
Romero's Heating can provide you with _______ of options for energy-efficient operation. Our furnaces
operate at over ninety percent efficiency, which means that ninety percent of the fuel you pay for is
actually converted into heat for your office. Since all of our customers are different, our service
representatives can work with you to choose a system that's right for your needs.
148. (a) some
(b) plenty
(c) many
(d) several
We also offer free _______ if you buy a furnace or heating unit from Romero's. Don't get left out in the
cold. Come see us today.
149. (a) consultation
(b) information
(c) training
(d) installation
Questions 150-152 refer to the following letter.
Great Computer Workshops for Your Employees!
Available through High Star Training, Inc.
Have you been wondering how to keep your staff current with new software and technology advances?
Do you want to provide the best available computer training for your employees without _______ your
budget?
150. (a) exceeding
(b) has exceeded
(c) will exceed
(d) to exceed
Then call High Star Training and find out more about our affordable, high-quality computer workshops!
Our current catalog of workshops _______ offerings on word processing, database design and
management, network administration, and accounting for small businesses.
151. (a) include
(b) included
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(c) including
(d) includes
We're confident that you'll find a workshop or two that is relevant to your employees' needs and interests.
If not, give us a call at 283-3627 and ask about our customized training programs! We'll be happy to
design a _______ training program for your company.
152. (a) compulsory
(b) constructed
(c) comprehensive
(d) committed
We offer the best training available - and with prices starting at just $50 per workshop per person! Visit
our website at www.highstartraining.com to view our catalog and learn what we can do for your
company. You can even register for workshops online with a few easy steps! But hurry - workshops fill
up quickly and spaces are limited. Contact High Star Training today!
Part 7 : finish within 22 minutes
To: All Employees, Knight Accounting Agency
From: Ted Knight, Chief Executive Officer
Subject: Staff Retreat
I am writing to remind you that our annual staff retreat will be held on Wednesday, December 13 and
Thursday, December 14 at the City Convention Center, 1510 Parkland Avenue. Attendance is mandatory
for all employees. Please plan to arrive promptly at 8 a.m. on both days; continental breakfast and lunch
will be provided.
Our annual staff retreat is an opportunity to acknowledge our accomplishments, receive training and
support, and set our goals for the coming year. We've hired a professional trainer to start the retreat with
some fun and informative activities designed to help us work more effectively as a team. Next, we'll meet
in small groups to talk about our jobs and what we can do to become more successful. Finally, we'll come
together as a group to share insights and to write our mission statement and objectives for next year.
In preparation for the retreat, please write a personal mission statement and a brief description of your
job. Please email these to me at tknight@kaa.com no later than 5 p.m. on Monday, December 12. I will
compile your responses into a handout that will be distributed to all employees. In addition, managers
should submit to me a list of objectives for their divisions no later than 10 a.m. on Tuesday, December 13.
Taking a few moments out of your busy schedules to do this advance preparation will make the retreat
more valuable for all of us.
8
I look forward to seeing you at the City Convention Center! Feel free to contact me if you have any
questions.
153. What is the memo mainly about?
(a) Some mandatory meetings for managers
(b) A proposed luncheon for new employees
(c) A required employee training session
(d) An optional planning retreat for the staff
154. Who will lead a session on teamwork?
(a) The company president
(b) A hired facilitator
(c) A group of executives
(d) The business manager
155. When is the deadline for managers to
submit their list of division goals?
(a) December 12
(b) December 13
(c) December 14
(d) December 15
Route 187
Parker Avenue – Airport
Note: All times are approximate. Arrive at your stop at least five minutes early. For your safety, please
stand on the sidewalk behind the yellow line painted on the curb while waiting for your coach.
Southbound Northbound
Main St Coal Av Lark Rd Airport Airport Lark Rd Coal Av Main St
7:30a 7:42 7:51 7:57 8:00a 8:06 8:15 8:27
8:30 8:42 8:51 8:57 9:00 9:06 9:15 9:27
9:30 9:42 9:51 9:57 10:00 10:06 10:15 10:27
10:30 10:42 10:51 10:57 11:00 11:06 11:15 11:27
11:30 11:42 11:51 11:57 12:00p 12:06 12:15 12:27
12:30p 12:42 12:51 12:57 1:00 1:06 1:15 1:27
1:30 1:42 1:51 1:57 2:00 2:06 2:15 2:27
2:30 2:42 2:51 2:57 3:00 3:06 3:15 3:27
3:30 3:42 3:51 3:57 4:00 4:06 4:15 4:27
4:30 4:42 4:51 4:57 5:00 5:06 5:15 5:27
5:30 5:42 5:51 5:57 6:00 6:06 6:15 6:27
6:30 6:42 6:51 6:57 7:00 7:06 7:15 7:27
7:30 7:42 7:51 7:57
Thank you for using Parker Valley Public Transportation. Call 832-8362 for customer assistance.
9
156. Where is this time table most likely to be
found?
(a) At a subway station
(b) At an airport boarding gate
(c) At a bus stop
(d) In a train station
157. When does the last northbound run pass
Lark Road?
(a) 6:06 pm
(b) 6:51 pm
(c) 7:06 pm
(d) 7:51 pm.
Internal Job Posting
Plainview Distributors, Inc.
Supply Chain Manager
Due to rapid growth, Plainview Distributors is seeking applications for a Supply Chain Manager. This is a
career advancement opportunity open to current employees only. The Supply Chain Manager will oversee
all aspects of warehouse storage and transportation for product deliveries in the southwestern United
States. The Supply Chain Manager will be required to work out of the Phoenix office, and frequent
movement within the region to check on branch operations (approximately ten trips per year) will be
expected.
The successful candidate will be an experienced professional, familiar with the company and its clients,
who can manage a complex network and succeed under pressure. Preferred qualifications include
experience in one of our warehouses or truck depots, familiarity with the Southwest, and experience in
personnel management. Company benefits associated with this position include a competitive salary,
company car, personal expense account, and payment of relocation expenses, if needed. In addition, the
successful candidate will continue to receive the excellent insurance benefits, vacation pay and tuition
support offered to all staff of Plainview Distributors.
To apply, please fill out an application using our secure company website at
www.plainviewdistributors.com/~hr. No paper copies or phone calls, please. As part of the online
application, you will be asked to submit a current resume and a list of three (3) professional references.
Submit all application materials no later than Friday, March 28. Plainview Distributors is an equal
opportunity employer.
158. What is the announcement about?
(a) A call for applications for new product
suppliers
(b) A career opportunity for staff members of
the company
(c) A job competition open to external
candidates only
(d) A change in company benefits affecting
some workers
159. Which of the following topics is
mentioned in the announcement?
(a) The monthly pay rate for the job
(b) The number of employees supervised
(c) The amount of business travel required
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(d) The type of products being distributed.
160. What should interested people do?
(a) Fax a resume and list of references
(b) Call to request a personal interview
(c) Submit an application via Internet
(d) Put an application package in the mail
To: All Employees
From: Luke Gaston
Subject: MEMO - Late Hours Policy
We have had some problems recently with security issues on evenings and weekends. Many employees
are working overtime on end-of-fiscal year projects and find themselves alone in the building late at
night. Several employees have expressed concern to me that they feel unsafe, and managers have also told
me that they do not know how to train their employees on correct security procedures.
As your security manager, I want to assure you that I am working with the company management to
address your concerns. We have agreed that it is best to hire a full-time security guard who will be present
on evenings and weekends. However, since it will still be several weeks before the security guard can be
hired, I want to provide all employees with a list of basic security procedures to follow when they are
working late at night:
1. Leave lights on in offices and hallways. A bright work environment discourages unauthorized
intruders.
2. If you hear or see any suspicious activity, call the city police department immediately.
3. If you are the last person to leave the building, make sure that all doors and windows are closed and
locked. Leave through the front door. Turn on the alarm by pressing the “AWAY” button on the keypad
near the reception desk, then enter the alarm code provided in the employee manual. Close the door
firmly when you leave, and the alarm will automatically be activated.
If you have any questions or concerns, please email me at gaston@linkacctg.com. I look forward to
working with you to make our company a safe and productive place to work.
161. What is the subject of the memorandum?
(a) A recent break-in
(b) An alarm malfunction
(c) A new security protocol
(d) A security system code change.
162. Who is the author of the memorandum?
(a) The head of the police department
(b) An employee in charge of safety
(c) The new company security guard
(d) A concerned department manager
163. What should employees do if they
encounter a threatening situation?
11
(a) Call the security guard
(b) Email the security manager
(c) Turn on the burglar alarm
(d) Contact the local authorities
Hard Times Ahead for Local Graduates
Billy Roybal just graduated from Centerville Community College with a degree in semiconductor
manufacturing technology. Like the other 30 students who enrolled in his class two years ago, he was told
that after graduation, he was virtually guaranteed a well-paying job at the Supreme Semiconductor plant.
However, Billy and most of his classmates are either out of work or preparing to move elsewhere. The
reason: Supreme Semiconductor recently announced a hiring freeze.
Graduates of the community college training program aren't the only ones who are upset. Officials at
Centerville City Hall are debating whether to sue Supreme Semiconductor for breach of contract. Five
years ago, the city partnered with Centerville Community College and Supreme Semiconductor in an
innovative training agreement. The city agreed to give the semiconductor company a significant tax break
in return for funding the training program at Centerville Community College. Supreme Semiconductor,
for its part, hoped to benefit with a steady stream of well-trained local workers who would help the
company expand over the next 20 years.
However, changes in the highly competitive computer technology industry have led to less business for
Supreme Semiconductor. Furthermore, pulling out of its contract to sponsor the community college
program may not be the only downside. Karl Thompson, president of Supreme Semiconductor, told
Central Valley Daily News that various problems could force the company to close by the end of the year,
resulting in a loss of over 300 jobs in the Centerville area. He also said that company executives are
hoping to meet with city officials to find some way of avoiding a lawsuit.
In the meantime, there are no easy answers for graduates such as Billy. He says finding a high-paying job
is more important to him than staying in Centerville, so if a suitable job doesn't materialize within a few
months he plans to look for employment in another state. As he and others leave, hopes for a bright future
for the computer technology industry and Centerville are quickly fading. Some city officials are still
hoping there is some way to keep Supreme Semiconductor open. Without it, said Mayor Charles
Laughlin, the economy of Centerville will suffer a major blow.
164. What is the topic of the news article?
(a) A new computer training program
(b) A student's struggles to graduate
(c) A company that can't provide jobs
(d) A city that doesn't promote growth
165. The word “virtually” in the first paragraph,
line 3 is closest in meaning to
(a) quickly
(b) basically
(c) possibly
(d) legally
12
166. According to the article, which entity might
be sued?
(a) Supreme Semiconductor
(b) Centerville Community College
(c) The City of Centerville
(d) Central Valley Daily News
167. Why is Billy Roybal thinking of leaving
Centerville?
(a) Training in his field is not available
(b) He cannot fulfill his employment contract
(c) The community college is going to close
(d) He is unable to find work in the area.
Using Your New Document Plus 250-E Office Document Shredder
We are pleased that you have chosen Document Plus for your office needs. Our Model 250-E Office
Document Shredder is powerful enough to shred all of your confidential documents, yet operates so quietly
that your co-workers will hardly even notice it. With proper operation and regular maintenance, your
Document Shredder will last for years to come. We encourage you to follow these easy steps to ensure your
satisfaction:
(a) Do not attempt to feed large stacks of paper into the shredder all at once. This can cause annoying paper
jams and possibly damage the shredder. Make sure that stacks of paper are no more than ¼ of an inch thick
(about 10 pages of standard-weight paper).
(b) It is not necessary to remove staples before feeding documents into the shredder. However, be sure to
remove larger metal items paper clip size or bigger. Also, do not attempt to shred cardboard or heavy
manila folders.
(c) Spread lubricating oil on the teeth of the shredder on a monthly basis to prevent squeaking noises and
prolong the life of the shredder.
(d) Register your product! Fill out the attached postcard to provide us with your information. Registering
your product entitles you to full service under your warranty. You will also receive mailings with helpful
tips on using your shredder, as well as announcements of new products from Document Plus.
We hope you enjoy your Document Plus 250-E Office Document Shredder. At Document Plus, we are
committed to ensuring your satisfaction. If you have any questions or complaints about your shredder,
please contact us at 800-372-1193. You can also visit our website at http://www.documentplus.com for
helpful information.
168. Where is this notice most likely to be found?
(a) On an office bulletin board
(b) In an instruction manual
(c) In a magazine advertisement
(d) On a computer software website.
169. What regular maintenance is recommended?
(a) Remove all metal objects in the machine
(b) Clean and dry all shredder teeth
13
(c) Empty shredder receptacle monthly
(d) Grease the shredding component
170. Which of the following objects need to be
removed before using the shredder?
(a) binder clips.
(b) staples.
(c) cardboard.
(d) manila folders.
171. How can owners register their product?
(a) By visiting the website
(b) By mailing a response card
(c) By calling a phone number
(d) By visiting a store location
Interoffice Memo
Allied Steel International
To: All Allied Steel Employees
From: Peter Rasmussen, Compensation Committee President
Date: September 4
Today the president of Allied Steel, Eric Nelson, announced that he had agreed to our request for a 10%
pay raise for all employees. As you know, this is something that we, your representatives, have been
struggling to achieve for nearly two years. We have always argued that you, the workers who make this
company succeed, should be the company's first priority. When the company is experiencing rapid
growth, as Allied Steel has undoubtedly seen during the past five years, all employees of the company
should see the financial benefits, not just a few top executives.
While it has taken a long time for us to convince the company management to increase all salaries, we are
delighted that we have succeeded without having to form a labor union. We are not lawyers or
professional lobbyists. I and the other members of the compensation committee are simply concerned
employees who want to see fair pay for all of us. Furthermore, we did not take a confrontational
approach. We always told the company management that we think Allied Steel is a great place to work.
Our goal was not to make demands, but to present evidence from market studies to show that our position
was reasonable.
Special thanks go out to Dr. Alvin Martlin, research engineer with Allied Steel, who spent countless hours
of his personal time to do economic research in support of our efforts, showing that the company was
paying lower salaries than our competitors. I also want to thank the ten members of the compensation
committee, all of whom volunteered to participate and generously gave their time for meetings. I want to
thank, as well, Eric Nelson and the Board of Trustees of Allied Steel for creating a work environment
where the concerns of employees can be heard. Last, but not least, I want to thank you, the loyal
employees of Allied Steel, for your constant support. You've made Allied Steel the best company in the
business, and we're glad that we will now all receive pay that is well above average in our industry.
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